Customer Questions & Answers
How to place custom photo to canvas order?
1) Upload your image or choose the one from our “ready to hang” gallery.
Medium size: at least 2500 wide
Large size: at least 4000 wide
Extra Large size: at least 5000 wide
2. Choose options (size, layout, frame…) and add to cart.
3. Make payment (it is secure, via Paypal)
4) After 1-2 business days we’ll send you a preview of your desired wall art canvas.
If you like it we do the production and shipping. If you don’t like it, we will send you another one or we cancel your order.
If I don’t receive my package, can I get my refund ?
If you have contacted your local post office and still not received your package within the delivery time, please feel free to contact us, we will give you the refund.
Is there any tracking number of my item ?
Yes, we will tell you the tracking number when we ship your order, and you could view the shipment status on the corresponding website.
If you need any help? Please contact us here
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 30 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
*This doesn’t include our 2-5 day processing time.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(30 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CanvasPhotoPrints.US (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of CanvasPhotoPrints.US
*You can submit refund requests within 15 days after the guaranteed period for delivery (30days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.