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Customer Questions & Answers

How to place custom photo to canvas print order?

1) Upload your image or choose the one from our “ready to hang” image gallery.

Image requirements:

Medium size: at least 2500 wide
Large size: at least 4000 wide
Extra Large size: at least 5000 wide

2. Choose options (size, layout, frame…) and add to cart.
3. Make payment (it is secure, via Paypal)

4) After 1-2 business days we’ll send you a canvas print preview .
If you like it we do the production and shipping. If you don’t like it, we can make changes and find solution or we cancel your order.

If I don’t receive my package, can I get my refund ?

If you have contacted your local post office and still not received your package within the delivery time, please feel free to contact us, we will give you the refund or find other solution.

Is there any tracking number of my item ?

Yes, just ask for the tracking number, day or two after we ship your order,  If you need any help? Contact us here


SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 30 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 5-15 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 5-15 Business days
Central & South America 15-30 Business days

*This doesn’t include our 2-5 day processing time.

 

If you have any other questions, please contact us and we will do our best to help you out.


REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority.

If you did not receive the product within the guaranteed time(30 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of CanvasPhotoPrints.US (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of CanvasPhotoPrints.US

*You can submit refund requests within 15 days after the guaranteed period for delivery (30days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


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